I create functional, user-friendly experiences that boost customer satisfaction, engagement, and growth.
With 17+ years of experience, I am dedicated to advancing key areas such as Product Design, Design Leadership, Design Thinking, User-Centered Design, Service Design, Usability Testing, UX Research, and DesignOps.
Throughout my career, I’ve led and mentored high-performance teams, driving innovation and delivering user-centered solutions across industries like Media, Publishing & Entertainment, Healthcare, Retail, Automotive, Internet Publishing, and Aviation.
I blend creativity with strategic insight, ensuring designs meet user needs while aligning with business goals.
Passionate about crafting scalable, impactful designs, I consistently deliver exceptional value across a wide range of applications and contexts.
Skills
Design
User research • Data analysis • Information architecture • Wireframing and Prototyping • UI/UX Design • Human-centered Design • Design System • Handoff documentation • Service Design • DesignOps • Conversational UI & Chatbot Design • Accessibility & Inclusive Design
Product
Workshop facilitation • Product vision and Roadmap strategy • Product and Business requirements • Data-Driven Product Thinking • Stakeholder management • Product advisory • AI Ethics & Responsible Design • Agile
Leadership
Cross-functional collaboration • Team management and delegation • Strategic Communication • Adaptability • Empathy • Data-Driven Decision Making • Conflict resolution • Feedback • Mentorship
Tools
Figma • FigJam • Hotjar • Notion • Confluence • Jira • Slack • Miro • Condens • Trello • Google Workspace • Microsoft Teams • Adobe Creative Suite • ChatGPT